Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Refund Policy (MBBS Abroad Students)

• 100% MONEY BACK GUARANTEE: In case, MOKSH fails to get the admission letter within the stipulated time period (6-8 weeks from the date of submitting all your required academic documents including NEET result and 12th Mark sheet & copy of the passport), the full application money shall be returned after deduction of an amount equivalent to the amount of GST towards service charges.
• IN CASE OF YOUR ADMISSION IN INDIA: In case the student gets the admission in any government medical colleges in India, we would refund the entire amount after deduction of an amount equivalent to the amount of GST towards service charges. The refund would be initiated only on submitting the copy of the admission letter issued in the name of the student from any Indian Government medical college.
• In case the admission letter from the chosen MBBS abroad university / college is already issued from the university and the student changes his/her mind even if the admission in India is not available for the student, the student is not eligible for any refund.
• REFUND ON YOUR CANCELATION REQUEST: In case you have decided to cancel the MBBS seat and your application before the admission letter is issued in your favor by the University, you would be eligible for the refund as per the below conditions:
• 60% of your paid amount after deduction of an amount equivalent to the amount of GST towards service charges would be refunded in case the cancelation request is received in writing within 7 days of signing this Service agreement.
• 40% of your paid amount after deduction of an amount equivalent to the amount of GST towards service charges would be refunded in case the cancelation request is received in writing within 15 days of signing this Service agreement.
• 20% of your paid amount after deduction of an amount equivalent to the amount of GST towards service charges would be refunded in case the cancelation request is received in writing within 30 days of signing this Service agreement.
• Once the admission offer letter is received from the university, you will not be eligible for any kind of refund under any circumstances.
• Further, in case the application process involves personal interview (generally on Skype for few universities), and the student fails to pass the same, you shall not be refunded any amount. However, you may be offered another university without any charges, if eligibility fits.
• In case of coaching, there is absolutely no possibility of refund under any circumstances.

The cancellation request will be considered only if the request mail is sent on refund@moksh16.com. Further, all the refunds would be done in the month of November since the priority of MOKSH would be those students who are departing and not the one who have cancelled to go abroad! Under no circumstances, any request would be processed before 31^st Oct, 2020.

I agree and accept the above refund policies during tenure of this agreement.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.